Privacy Policy

1. Overview

Itkalam helps learners practice Arabic through AI roleplay, pronunciation practice, flashcards, and progress tracking. We collect and process information only to run the service, keep your account working, improve product reliability, provide support, and maintain premium access when you choose to subscribe.

We do not sell your personal information. We do not use your data for third-party advertising or ad tracking, and the app is not designed to use IDFA or App Tracking Transparency tracking.

2. Information We Collect

Account information. If you create an account, we collect account details such as your email address and authentication identifiers. You may sign in with email and password or supported OAuth providers such as Apple or Google.

Voice and conversation information. When you use roleplay voice features, Itkalam uses your microphone with your permission. Audio is streamed to our production voice orchestrator so the AI can hear you, respond, produce transcripts, and generate coaching feedback. Conversation transcripts may be sent to backend AI services to create debriefs, feedback, hints, and flashcards. Please do not share highly sensitive personal information during open-ended roleplay conversations.

Learning information. We collect learning data such as your assessment level, selected Fus'ha or dialect settings, roleplay scenario and persona choices, stress or intensity settings, progress, flashcards, review history, streaks, XP, and session events.

Purchase status. If you use premium features, Itkalam uses Apple StoreKit and RevenueCat to check purchase and entitlement status. Payment card details are handled by Apple, not by Itkalam.

Analytics and diagnostics. When enabled, we may collect product interaction, performance, and diagnostic events such as screen or feature usage, voice session readiness, errors, latency, and other reliability signals. These events help us improve the app and troubleshoot issues.

3. How We Use Information

We use information to authenticate your account, sync learning progress, provide voice conversations, generate transcripts and AI feedback, create flashcards, maintain streaks and XP, unlock premium access, prevent abuse, diagnose technical problems, respond to support requests, and improve Itkalam's learning experience.

4. Service Providers

We use service providers to operate Itkalam. These may include Supabase for authentication and data storage, AI providers such as OpenAI and Google Gemini for voice or text AI features, RevenueCat and Apple StoreKit for purchases and entitlements, hosting providers for backend services, and analytics providers such as PostHog when analytics are enabled.

These providers process information for Itkalam's app functionality, analytics, diagnostics, support, security, and purchase status. They are not permitted by us to sell your Itkalam data or use it for third-party ad tracking.

5. Microphone Permission

Microphone access is used for voice-based Arabic practice. You can deny or revoke microphone permission in your device settings, but voice roleplay features will not work without it.

6. Data Retention

We keep account, learning progress, purchase status, and support information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and support your account. Some app data may also be stored locally on your device, such as cached learning progress or recent debrief information.

7. Your Choices

You can control microphone permission in iOS settings. You can sign out of your account in the app. You can request access, correction, or deletion of account-related data by contacting us at support@itkalam.com.

8. Children

Itkalam is designed for Arabic learners and is not intended to knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us, contact us and we will review the request.

9. Security

We use technical and organizational safeguards designed to protect personal information. No system is perfectly secure, so we also limit collection to what is needed for the service and review sensitive data paths carefully.

10. Contact

If you have questions about this Privacy Policy or Itkalam's privacy practices, contact us at support@itkalam.com.